Terms and Conditions

Notes:


*All Paving Blocks Supplied remain the property of Village Stone till paid in full.

*All Paving blocks must be laid according to CMA standard and methods.  

*All collection orders need to be collected from our factory situated on Lynwood road extension (Graham road)

*No order will be released for delivery or collection until full payment reflects in our bank account.

*All pallets remain the property of Village Stone. Please retain pallets in order for us to collect it.  Lost, damaged or stolen pallets will be charged at R75.00 / pallet.

*Orders placed and manufacturing thereof are subject to a cancellation fee of 30% as well as additional collection costs if already delivered.

*A handling fee of 30% will be charge on returned goods.

*No quantity discrepancy will be accepted after delivery, if not otherwise indicated on the delivery note when delivered.

*Any concern with regards to quality, colour, ect. must be reported within 24 hours – before the product is removed from its original packaging or position as on delivery.

*NO CASH CREDIT REFUNDS are done - Credit may be used for any other purchase at Village Stone and is valid for 1 year only.

*Our drivers are instructed to deliver next to the vehicle, to where the vehicle can reach without damaging the property or the vehicle.

*Village Stone can't commit to specific delivery times due to variables like traffic, and lead times it may take the truck to offload.

*Estimated lead times are given based on immediate info and may vary - applicable where payment secures an order soon enough after quotation.

*It remain the customer responsibility to verify quantity and colour on quotations before ordering products from Village Stone. Village Stone will not be held responsible for wrong orders.

Installations

*The correct installation of paving blocks is very important to ensure the appearance and life time of the product.

*Preparation of the earthworks before laying of paving bricks is vital, consult a professional or engineer.

*Only use an accredited, respected installing company;  our office will be able to assist. Failure to do this, could result in guarantees to be null and void.

*We recommend the use of Roller Paving Compactor to protect the surface finish of the paving during the compaction process. This equipment can be hired at branches of Coastal Hire, Talisman or other reputable companies. (DO NOT use plate compactor on paving without rollers.) This will result in surface damage. Village Stone will not be held accountable for scratched or damaged paving surfaces.


*When handling paving with a wheel burrow the bricks should be placed in the wheel burrow not thrown in, as damage would occur. Do not tip paving bricks out of a wheel burrow, off load by hand.

*Large Paving blocks should not be carried in a wheel burrow but by hand because bricks could chip and crack, must be handled with care until laid and grouted and should be able to withstand its purpose.

*After installation paving may show white powdery coating on the surface, this should be removed using a hose pipe and soft broom. It is called efflorescence and will disappear in a few months.

*After installation paving may discolour on the surface due to large amount of water used when grouted, this should return to original colour once dried out. Will cause efflorescence and will also disappear in a few months.
Due to the product being handmade, slight colour variations may occur and small variant in size might occur in some bricks.
*Allowance for 5 - 8% difference in size must be made due to the hand-made quality of the individual stones/bricks.

*Whilst it is not essential to coat the paving with a quality sealant, it is recommended to preserve the aesthetic look and quality

Warranty

Village Stone  guarantees its products against breakage for a period of 2 years subject to the paving being installed using the correct equipment and an accredited installing company.


Should anything happen to the product after installation, Village Stone will replace faulty products on a pro-rata basis as determined by a site inspection.